FAQs & Troubleshooting
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241 Results
- 1Replace Toner
- 2My Brother machine could not be found over the network when I installed drivers on my PC.
- 3Document Jam (With Video Instructions)
- 4Jam Inside (With Video Instructions)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Clean the drum unit
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Wrinkles or creases
- 9I cannot install Brother drivers on Debian 10 (Linux)
- 10Use Mopria® Print Service (MPS) with my Brother machine
- 11I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 12The printer status is Offline or Paused.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15Replace Drum
- 16Black lines down the page
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I cannot print or scan via USB on Ubuntu 20.04 or later or on its derivative (Linux)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Enable the Brother machine's network interface.
- 21Load paper in the paper tray
- 22"Offline" appears on the Status Monitor.
- 23What is Brother iPrint&Scan?
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Discover the MAC address of the Brother network card
- 28Print Unable or Print Unable XX
- 292-sided Disable or 2-sided Disabled
- 30Print both sides of paper or a booklet automatically
- 31Jam Tray (With Video Instructions)
- 32Curled or wavy
- 33What is the recommended paper?
- 34Uninstall the Brother Software and Drivers (Windows)
- 35Download a file from the "Downloads" section and save it to Windows 10 computer.
- 36(Video) Load an Envelope (Manual Feed Slot)
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39Change the printer driver settings (Windows/macOS)
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 42Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 43Smudges on printed pages (Poor fixing)
- 44Toner specks
- 45Jam 2-sided
- 46I am experiencing problems sending a fax.
- 47White lines across the page
- 48Ghost
- 49Hollow print
- 50Cannot print after a Windows 10 update (June 2020)
