FAQs & Troubleshooting
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366 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5Paper Jam
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Ink Low
- 16Cover is Open
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19How to identify your Operating System (OS).
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21Out of Fax Memory
- 22Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 23I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 24Document Jam
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26"Offline" appears on the Status Monitor.
- 27Verify if the Brother machine has a dial tone
- 28Cannot print after a Windows 10 update (June 2020)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31I cannot start ControlCenter4.
- 32Prevent unauthorized access to my Brother machine.
- 33Ink Absorber Full
- 34Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 35No Ink Cartridge
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 38Can I transfer faxes to the PC when my machine has a mechanical problem?
- 39How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41Confirm that a FAX I sent was received correctly.
- 42Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 43What is the BRAdmin Professional software used for?
- 44Where do I find manuals for my Brother machine?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46How do I load paper?
- 47What driver package format is supported by my Linux distribution?
- 48When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 49Open the Control Panel (For Windows)
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.