FAQs & Troubleshooting
![]() |
Popular |
386 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Load paper in the paper tray
- 5What is Brother iPrint&Scan?
- 6Jam Inside
- 7Replace Drum
- 8Wrinkle
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11The printer status is Offline or Paused.
- 12Reset the network settings to the factory default (video instructions).
- 13When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Print a web page from iPrint&Scan when using an Android™ mobile device.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Scan Unable xx
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21I cannot send a fax using PC-FAX (Windows 10)
- 22Carry out calibration to improve the color density
- 23I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Adjust color settings by using the custom setting in the printer driver
- 28Replace Parts
- 29I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 30Replace Belt
- 31Toner scatter or toner stain
- 32Jam MP Tray
- 33Clean the scanner to improve the copy or fax quality (video instructions available)
- 34White streaks or bands down the page
- 35Colored lines across the page
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37Reset the network settings to the factory default (video instructions available)
- 38Colored streaks or bands down the page
- 39All one color
- 40Scan a document using Brother iPrint&Scan. (macOS only)
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42I am unable to change my Brother machine's Receive Mode.
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 45The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 46Can I print from or scan to Android™ Smartphone?
- 47Toner Error
- 48Set the Brother machine to prevent public access to certain features
- 49Is my Brother machine compatible with Windows Vista?
- 50Out of Memory