FAQs & Troubleshooting
Popular |
MFC-9970CDW
384 Results
1.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
2.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
3.
White streaks or bands down the page
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
7.
Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
8.
Color misregistration
9.
Jam Inside
10.
Colored lines across the page
11.
Colored streaks or bands down the page
12.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
13.
I keep getting the error message "Authenticate Err (Authentication error)".
14.
Can I use non-Brother or third party supplies with the Brother machine?
15.
Configure and use PC-FAX (CUPS) (Linux)
16.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
17.
What is Brother iPrint&Scan?
18.
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
19.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
20.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
21.
Drum Stop
22.
Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
23.
Out of Memory
24.
Replace Belt
25.
Toner scatter or toner stain
26.
Jam MP Tray
27.
Clean the scanner to improve the copy or fax quality (video instructions available)
28.
Wrinkle
29.
Reset the network settings to the factory default (video instructions).
30.
Reset the network settings to the factory default (video instructions available)