FAQs & Troubleshooting
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338 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4The image is ghosted.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 10What is Brother iPrint&Scan?
- 11Pre-Required Procedures (Linux)
- 12Adjust color settings by using the custom setting in the printer driver
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 18The printer status is Offline or Paused.
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20How do I turn off/on the Toner Save Mode?
- 21Delete print jobs from the print queue.
- 22Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 23How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Can I print on transparencies e.g. for overhead projectors?
- 27Tips for copy/scanning and preventing document jams
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Can I use voice mail on the same line as my Brother machine?
- 31Printouts have wrinkles.
- 32Spots are printed at 75mm.
- 33White streaks or bands appear down the page.
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35Configure and use PC-FAX (CUPS) (Linux)
- 36Cannot print after a Windows 10 update (June 2020)
- 37Protect your Brother machine against unauthorised access over the network
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 41How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 42How do I clear the message "Document Jam" from the LCD display?
- 43When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 44How do I clear the message "Jam MP Tray" from the LCD display?
- 45What is Distinctive Ring and how do I program it?
- 46Replace the drum unit.
- 47What is the BRAdmin Professional software used for?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 50Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?