FAQs & Troubleshooting
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340 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Scan and save a document in PDF format (Scan to File)
- 7Color around the edge of printing is incorrect.
- 8How do I clear the message "Jam Duplex" from the LCD?
- 9Nothing is printed on the page or some colors are missing.
- 10I'm using Macintosh. What is the PreScan option used for?
- 11Tips for copy/scanning and preventing document jams
- 12Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 13Colors are light or unclear on the whole page.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15What is Brother iPrint&Scan?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 18How do I clear the message "Document Jam" from the LCD display?
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 21When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 22How do I install additional memory?
- 23Replace the drum unit.
- 24Configure and use PC-FAX (CUPS) (Linux)
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32The printer status is Offline or Paused.
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34I am asked to enter a password when starting the Remote Setup application. What is the password?
- 35Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 36How do I clear the message "Jam Rear" from the LCD display?
- 37What kind of memory can I use?
- 38Printouts have wrinkles.
- 39Spots are printed at 75mm.
- 40White streaks or bands appear down the page.
- 41Colored lines appear across the page.
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 44I cannot send a fax using PC-FAX (Windows 10)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 48Change the printer driver settings (Windows/macOS)
- 49Is my Brother machine compatible with Windows Vista?
- 50How do I clear the message "Jam Inside" from the LCD display?