FAQs & Troubleshooting
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338 Results
- 51I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 52Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 53Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 54Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 55The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 56I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 57The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 58I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 59I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 60I am asked to enter a password when starting the Remote Setup application. What is the password?
- 61I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 62When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 63Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 64How do I know which receive mode to select?
- 65What is Distinctive Ring and how do I program it?
- 66Confirm that a FAX I sent was received correctly
- 67Can I use non-Brother or third party supplies with the Brother machine?
- 68Can I print from DOS applications?
- 69How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 70My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 71I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 72When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 73A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 74Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 75Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 76I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 77When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 78Tips for copy/scanning and preventing document jams
- 79Send a PC-FAX
- 80Adjust color settings by using the custom setting in the printer driver
- 81What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 82I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 83Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 84I updated the Web BRAdmin and cannot enable the logging function.
- 85Print data directly from the USB flash memory drive.
- 86Scan a document into ScanSoft™ PaperPort™ 11SE
- 87How do I clean the laser scanner windows?
- 88The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 89I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 90How do I turn off/on the Toner Save Mode?
- 91I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 92The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 93I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 94I cannot scan when using SELinux (Security-Enhanced Linux)
- 95How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 96I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 97Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 98ControlCenter3 displays a blank screen at startup (Windows)
- 99Install PaperPort™ 12SE / 14SE onto Windows 10.
- 100Protect your Brother machine against unauthorised access over the network