FAQs & Troubleshooting
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340 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Printouts have wrinkles.
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8Cannot print after a Windows 10 update (June 2020)
- 9Do I need a telephone line to send and receive faxes with my Brother machine?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Configure and use PC-FAX (CUPS) (Linux)
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Adjust color settings by using the custom setting in the printer driver
- 15I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 18I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Scan from the Brother iPrint&Scan application using Windows Phone.
- 21Delete print jobs from the print queue.
- 22I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 23Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 24Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 27Print on envelopes, labels or thick paper from the Manual feed slot
- 28What driver package format is supported by my Linux distribution?
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Delete the faxes stored in my Brother machine's memory.
- 33When I scan a document using ControlCenter, the scanned file size is too big.
- 34The toner does not fix to paper well. (Poor fixing)
- 35Clean the scanner to improve the copy or fax quality
- 36Turn the Toner Save Mode on or off.
- 37When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 38Protect your Brother machine against unauthorised access over the network
- 39Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 40Configure and use the Scan to FTP feature
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 43Locate files scanned with ControlCenter3 (For Windows)
- 44Change the printer driver settings (Windows/macOS)
- 45I can receive a fax, but cannot receive a telephone call.
- 46I cannot scan via USB. (Mac OS X)
- 47Scan a document from the Windows Vista Photo Gallery
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.