FAQs & Troubleshooting
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342 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Printouts have wrinkles.
- 6Scan and save a document in PDF format (Scan to File)
- 7Can I use voice mail on the same line as my Brother machine?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Print on plain paper or bond paper from the Manual feed slot
- 11Adjust color settings by using the custom setting in the printer driver
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 16How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18I'm using Macintosh. What is the PreScan option used for?
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23The toner does not fix to paper well. (Poor fixing)
- 24Reset the network settings to the factory default (video instructions).
- 25Jam Rear
- 26Jam Inside
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Use the Network Connection Repair Tool (Windows)
- 29Configure and use the Scan to FTP feature
- 30What is Brother iPrint&Scan?
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33The printer status is Offline or Paused.
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35I am asked to enter a password when starting the Remote Setup application. What is the password?
- 36I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 37Toner Low
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39Printouts are curled or wavy.
- 40Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 41Reset the network settings to the factory default (video instructions available)
- 42Turn the Toner Save Mode on or off.
- 43I cannot print from my computer via USB.
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.