FAQs & Troubleshooting
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340 Results
- 51Replace WT Box
- 52Adjust my Brother machine's Sleep Time setting
- 53I cannot install Brother drivers on Debian 10 or later (Linux)
- 54I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 55I cannot print using my Brother machine on a wireless network (Mac)
- 56Enable the Brother machine's network interface.
- 57Protect your Brother machine against unauthorised access over the network
- 58Configure and use the Scan to FTP feature
- 59Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 60I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 61The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 62I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 63Setup and use Brother PC-FAX receiving
- 64Adjust color settings by using the custom setting in the printer driver
- 65Change the printer driver settings (Windows/macOS)
- 66When I scan a document using ControlCenter, the scanned file size is too big.
- 67No Belt Unit
- 68Belt End Soon
- 69I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 70When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 71Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 72I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 73"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 74Set up my Brother machine to forward the received faxes to another location.
- 75When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 76I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 77I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 78When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 79How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 80Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 81What is Distinctive Ring and how do I program it?
- 82The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 83Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 84Can I print from DOS applications?
- 85When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 86When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 87My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 88How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 89Set up your Brother machine on a wireless network.
- 90I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 91Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 92The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 93I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 94I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 95Configure and use the Scan Key Tool (Linux)
- 96Cannot print after a Windows 10 update (June 2020)
- 97Wireless setup is requesting a WPS PIN to complete the setup
- 98Delete a network scanner entry. (Linux)
- 99Firewall port requirements of the Scan Key Tool (Linux)
- 100ControlCenter3 displays a blank screen at startup (Windows)