FAQs & Troubleshooting
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323 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3What driver package format is supported by my Linux distribution?
- 4Adjust color settings by using the custom setting in the printer driver
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7What is Brother iPrint&Scan?
- 8Printouts are curled or wavy.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11Document Jam
- 12Scan and save a document in PDF format (Scan to File)
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15No Belt Unit
- 16Printouts (envelope, cardboard) have creases.
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 22Configure and use the Scan to Network feature
- 23Configure and use the Scan to FTP feature
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 31The toner does not fix to paper well. (Poor fixing)
- 32How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34Print on envelopes, labels or thick paper from the Manual feed slot
- 35Delete the faxes stored in my Brother machine's memory.
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40Send a fax using PC-FAX with LPD/LPRng (Linux)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 46How to identify your Operating System (OS).
- 47Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 48Discover the MAC address of the Brother network card
- 49Belt End Soon
- 50When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.