FAQs & Troubleshooting
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322 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What is Brother iPrint&Scan?
- 8Scan and save a document in PDF format (Scan to File)
- 9My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Configure and use PC-FAX (CUPS) (Linux)
- 12I cannot send a fax using PC-FAX (Windows 10)
- 13Configure and use the Scan to Network feature
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 16When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18Delete the faxes stored in my Brother machine's memory.
- 19Install PaperPort™ 12SE / 14SE onto Windows 10.
- 20"Offline" appears on the Status Monitor.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Configure and use the Scan to FTP feature
- 23I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Can I use AirPrint with my Brother machine?
- 26The printer status is Offline or Paused.
- 27Set up my Brother machine to forward the received faxes to another location.
- 28The toner does not fix to paper well. (Poor fixing)
- 29Drum Error (Drum!)
- 30When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 31Reset the network settings to the factory default (video instructions available)
- 32Configure scan settings without administrator privileges (Linux)
- 33Uninstall printer drivers (Linux)
- 34Do I need a telephone line to send and receive faxes with my Brother machine?
- 35I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 36Scan a document from the Windows Vista Photo Gallery
- 37Replace Drum
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 43Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 44Setup and use Brother PC-FAX receiving
- 45Configure a cover page for PC-FAX.
- 46The paper is skewed when it's printed.
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 49Printouts are curled or wavy.
- 50Scan a document from a Windows XP application