FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4How do I load envelopes into my machine?
- 5Pre-Required Procedures (Linux)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Replace Ink
- 8Load paper in the paper tray
- 9I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 10When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 11When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 12Where is the USB port on the machine?
- 13The printer status is Offline or Paused.
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Can I use AirPrint with my Brother machine?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 19Discover the MAC address of the Brother network card
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 24Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26Scan a document from a Windows XP application
- 27I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 31I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33How do I know which side up my photo paper should be in the tray?
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 36I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 37Is my Brother machine compatible with Windows Vista?
- 38I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40One or more of my colors are not printing (blank). What can I do?
- 41When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 42How do I load paper in paper tray#2?
- 43What is Ad-hoc mode?
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Large characters are printed incorrectly. (Linux)
- 46I get a TS error when trying to print on a wireless network.
- 47Set up your Brother machine on a wireless network.
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Open the Status Monitor
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.