FAQs & Troubleshooting
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347 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2What is Brother iPrint&Scan?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Can I print from or scan to Android™ Smartphone?
- 5The printer status is Offline or Paused.
- 6Scan and save a document in PDF format (Scan to File)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Pre-Required Procedures (Linux)
- 11Can I use AirPrint with my Brother machine?
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13Where can I get FaceFilter Studio and what can I do with this application?
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Scan a document from a Windows XP application
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Do I need a telephone line to send and receive faxes with my Brother machine?
- 23When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 27What is Distinctive Ring and how do I program it?
- 28Print the Network Configuration List
- 29Check the firmware version.
- 30Open the Control Panel (For Windows)
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33What is the Network Shared printing?
- 34How do I know which side up my photo paper should be in the tray?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Is my Brother machine compatible with third party print servers?
- 38I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40Can I use voice mail on the same line as my Brother machine?
- 41When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 42How do I clear the message "Unable to..." or "... Unable" ?
- 43When I print, the pages are smudged with ink. What should I do?
- 44Is there any way to reduce Ink consumption when printing from my computer?
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46Where do I find manuals for my Brother machine?
- 47How do I load envelopes into my machine?
- 48Cannot print after a Windows 10 update (June 2020)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)