FAQs & Troubleshooting
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336 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 9Scan and save a document in PDF format (Scan to File)
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11What is Brother iPrint&Scan?
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Can I use voice mail on the same line as my Brother machine?
- 14I cannot make borderless prints.
- 15I cannot remove red-eye.
- 16Cannot print after a Windows 10 update (June 2020)
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18The printer status is Offline or Paused.
- 19Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 20Print the Network Configuration List
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 24When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 25Which E-mail packages are compatible with ControlCenter3?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29What driver package format is supported by my Linux distribution?
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 36I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Delete print jobs from the print queue.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Stop my Brother machine from automatically redialing a number.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Configure a cover page for PC-FAX.
- 47Change the printer driver settings (Windows/macOS)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 50Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?