FAQs & Troubleshooting
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338 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5When I print, the pages are smudged with ink. What should I do?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8The printer status is Offline or Paused.
- 9Paper Jam
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12The edge of glossy paper is smudged.
- 13How do I know which side up my photo paper should be in the tray?
- 14One or more of my colors are not printing (blank). What can I do?
- 15Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17How do I factory reset the network settings?
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Cannot print after a Windows 10 update (June 2020)
- 20Pre-Required Procedures (Linux)
- 21Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23How to identify your Operating System (OS).
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Change the printer driver settings (Windows/macOS)
- 26Scan and save a document in PDF format (Scan to File)
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28Can I use voice mail on the same line as my Brother machine?
- 29Is my Brother machine compatible with Windows Vista?
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 32Replace Ink
- 33Delete print jobs from the print queue.
- 34Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 35I cannot remove red-eye.
- 36I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 37Which E-mail packages are compatible with ControlCenter3?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 43Improve poor print quality.
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Protect your Brother machine against unauthorised access over the network
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.