FAQs & Troubleshooting
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225 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 3I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 4How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 6I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 7What Android™ mobile application can I use?
- 8Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 9What is the default User ID and Password for BRAdmin Light or Professional?
- 10The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 11Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 12The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 13Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 14I cannot connect my printer to a Windows 11 computer via USB.
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17How to install Brother software on a computer not connected to the Internet
- 18Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 19How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 20How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 21Installing a CA certificate
- 222-color Printing is not possible.
- 23Can I change the barcode settings like barocde size? (iPrint&Label)
- 24Using the Communication settings (for Windows)
- 25P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).
- 26How can I print using Portrait? (iPrint&Label)
- 27Can I directly operate my printer from a self-developed application software and print a label?
- 28The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 29My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 30How do I install/change the label roll?
- 31What do the indicator lights mean?
- 32P-touch Editor crashes when I open it on my Mac.
- 33I cannot connect my printer and print via Bluetooth® on macOS 12.
- 34Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 35Use Remote Update to download files to your printer from an FTP server
- 36How do I connect the printer and my mobile device via Bluetooth®?
- 37How to delete the registry information and files related to the printer driver
- 38What is the Label List? (P-touch Editor 5.x for Windows)
- 39How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 40How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 41Labels are jammed in the machine or are not ejected correctly after printing.
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43I cannot connect my printer to the wireless network with WPS when using WPA3.
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Printed barcodes cannot be read.
- 48How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 49Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 50How do I connect the printer to my computer using a USB cable?