FAQs & Troubleshooting
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168 Results
- 1What Android™ mobile application can I use?
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3Where can I find my Brother printer's serial number?
- 4How do I transfer label templates with P-touch Transfer Express?
- 5Installing the software
- 6"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9How to install Brother software on a computer not connected to the Internet
- 10The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 11I cannot print and my printer is identified as an unknown device.
- 12When printing from an application, the application's "Collate" setting does not work correctly.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Using the Printer Setting Tool (for Mac)
- 15Using the Printer Setting Tool (for Windows)
- 16How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 17Poor print quality when printing on narrow labels. (iPrint&Label)
- 18I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 19How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 20When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22Printing is not possible. (USB connection)
- 23What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 24Labels are jammed in the machine or are not ejected correctly after printing.
- 25(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 26Where can I download the latest P-touch Editor for Mac?
- 27How do I transfer label or slip templates?
- 28Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 29What is the maximum printable width?
- 30The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 31Small characters or thin lines are printed faintly.
- 32What is the compatible barcode protocol? (iPrint&Label)
- 33How can I create a barcode label? (iPrint&Label)
- 34How to identify the printer's firmware version
- 35Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 36If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 37Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 38"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 41How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 42(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 43How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 44How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 45How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 46How do I print labels distributed to multiple printers?
- 47I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 48Where can I download Brother iPrint&Label? (iPrint&Label)
- 49How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 50How do I change the setting of "mm" and "inches"? (P-touch Editor Lite)