FAQs & Troubleshooting
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156 Results
- 1How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 2Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 3I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 4How do I clean my printer?
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6(Video) When I print a long label or many labels continuously, printing suddenly stops.
- 7How do I transfer label or slip templates?
- 8What Android™ mobile application can I use?
- 9Using the Printer Setting Tool (for Mac)
- 10How do I install/change the label roll?
- 11I cannot print and my printer is identified as an unknown device.
- 12Using the Device Settings (for Windows)
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 15How to install Brother software on a computer not connected to the Internet
- 16"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 17How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18(Video) Small characters or thin lines are printed faintly.
- 19How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21Poor print quality when printing on narrow labels. (iPrint&Label)
- 22I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 23The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 24How do I transfer label templates with P-touch Transfer Express?
- 25When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 26How can I reset the printer?
- 27Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 28Labels are jammed in the machine or are not ejected correctly after printing.
- 29Where can I download the latest P-touch Editor for Mac?
- 30Installing the software
- 31How do I start P-touch Editor Lite when connecting the printer to my computer?
- 32How to use the Numbering function (P-touch Editor Lite)
- 33I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 34I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 35I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 36The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux®)
- 37What is the maximum printable width?
- 38The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 39I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 40How do I uninstall the printer driver?
- 41What do the indicator lights mean?
- 42How to identify your Operating System (OS) for Windows or Mac
- 43What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 44How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 45Where can I find my Brother printer's serial number?
- 46Using P-touch Template Settings
- 47Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 48Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 49What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 50I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.