FAQs & Troubleshooting
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156 Results
- 51The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 52Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 53Can I print out the printer settings?
- 54How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 55Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 56How to identify the printer's firmware version
- 57If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 58"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 59Can I directly operate my printer from a self-developed application software and print a label?
- 60The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 61How do I uninstall the printer driver?
- 62How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 63When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 64The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 65How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 66How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 67I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 68I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 69The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux®)
- 70How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 71Error messages do not appear when using the USB connection of my printer.
- 72The power turns off automatically.
- 73How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 74I connected multiple printers of the same model to one computer but can only print from one of them.
- 75How do I connect the printer to my computer using a USB cable?
- 76How do I print vertical text? (P-touch Editor 5.x for Windows)
- 77How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 78Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 79The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 80How to use the Numbering function (P-touch Editor 5.x for Windows)
- 81The printing has poor quality, white lines, or streaks.
- 82How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 83My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 84Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 85I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 86I cannot print and my printer is identified as an unknown device.
- 87I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 88The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 89Diagonal lines are distorted.
- 90The barcode on a printed PDF file cannot be read.
- 91I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 92I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 93How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 94When printing from an application, the application's "Collate" setting does not work correctly.
- 95I cannot save a file downloaded from the Brother support website (For Windows)
- 96How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 97Can I create a label with time&date? (iPrint&Label)
- 98What is the compatible barcode protocol? (iPrint&Label)
- 99How can I create a barcode label? (iPrint&Label)
- 100Can I change the barcode settings like barocde size? (iPrint&Label)