FAQs & Troubleshooting
Popular |
214 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 5Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The printer status is Offline or Paused.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9JAM DUPLEX
- 10REPLACE TONER
- 11Can I print from or scan to Android™ Smartphone?
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13JAM INSIDE
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15What driver package format is supported by my Linux distribution?
- 16What is Brother iPrint&Scan?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18FRONT COVER OPEN or FUSER COVER OPEN
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 21How to identify your Operating System (OS).
- 22The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 23Discover the MAC address of the Brother network card
- 24CARTRIDGE ERROR
- 25Reset the print server to the default factory settings.
- 26Turn the Toner Save Mode on or off.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 29JAM REAR
- 30JAM TRAY 1
- 31I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 32Cannot print after a Windows 10 update (June 2020)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 35SERVICE CALL
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 38When printing with monochrome laser printer, the print position shifts. (Linux)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 44What is Toner Continue Mode?
- 45I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 46What is the Network Shared printing?
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48Change the printer driver settings (Windows/macOS)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50DUPLEX DISABLED