FAQs & Troubleshooting
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214 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 6The printer status is Offline or Paused.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8REPLACE TONER
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Can I print from or scan to Android™ Smartphone?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12JAM DUPLEX
- 13JAM INSIDE
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 19What is Brother iPrint&Scan?
- 20How to identify your Operating System (OS).
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22FRONT COVER OPEN or FUSER COVER OPEN
- 23What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 24Discover the MAC address of the Brother network card
- 25CARTRIDGE ERROR
- 26Reset the print server to the default factory settings.
- 27Turn the Toner Save Mode on or off.
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 30JAM REAR
- 31JAM TRAY 1
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36SIZE ERROR DX
- 37SERVICE CALL
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 40Print on labels and envelopes from the manual feed slot.
- 41Print the Network Configuration page.
- 42What is the Network Shared printing?
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44When printing with monochrome laser printer, the print position shifts. (Linux)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Open the Control Panel (For Windows)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Print a web page from iPrint&Scan when using an Android™ mobile device.