FAQs & Troubleshooting
Latest |
137 Results
- 5124/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 5224/01/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 5320/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 5417/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5505/07/2018Windows 7 Support Information
- 5607/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5725/03/2016Windows 10 Support Information
- 5825/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5925/03/2016What is the difference between the toner cartridge and the drum unit?
- 6025/03/2016Can I use AirPrint with my Brother machine?
- 6125/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6225/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 6325/03/2016Can I print from or scan to Android™ Smartphone?
- 6425/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6524/03/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 6624/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6723/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 6823/03/2016What can happen if the wrong paper is used in your machine.
- 6910/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 7027/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7125/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7219/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7305/11/2014How can I activate/deactivate the Toner Save Mode?
- 7420/01/2014After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 7520/01/2014The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 7620/01/2014My Printer starts warming up in Sleep mode. What can I do?
- 7730/10/2013The printer prints unexpectedly or it prints garbage.
- 7817/05/2013"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 7917/05/2013The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 8015/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 8114/05/2013Printouts have toner specks.
- 8213/05/2013Printouts have a curl or wave.
- 8310/05/2013Printouts have wrinkles or creases.
- 8410/05/2013Black toner marks appear across the page.
- 8510/05/2013White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.
- 8610/05/2013White lines appears down the page.
- 8710/05/2013Lines appears across the page.
- 8810/05/2013White lines appear across the page.
- 8910/05/2013How can I clean the corona wire of the drum unit?
- 9010/05/2013What do the LED indications mean?
- 9109/05/2013Printouts are with gray background.
- 9209/05/2013Printouts are faint.
- 9309/05/2013Print on both sides of the paper.
- 9408/05/2013The image is ghosted.
- 9501/05/2013The printed letters are slanted, positioned incorrectly.
- 9626/04/2013White spots appear in areas of dense black printing.
- 9726/04/2013Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 9825/04/2013Reprint the last print job. (For Windows users only)
- 9925/04/2013Print a Printer Settings page.
- 10025/04/2013Output sheets are completely black.