FAQs & Troubleshooting
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- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6The printed letters are slanted, positioned incorrectly.
- 7Delete print jobs from the print queue.
- 8Can I print from or scan to Android™ Smartphone?
- 9I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 10The printer prints unexpectedly or it prints garbage.
- 11What is the recommended paper?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Can I use AirPrint with my Brother machine?
- 14How to identify your Operating System (OS).
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The printer status is Offline or Paused.
- 17I am using Windows. When I print a document, the printed page is blank. What should I do?
- 18Printouts have wrinkles or creases.
- 19Replace the drum unit.
- 20Print a Printer Settings page.
- 21When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 22How can I clean the inside of the printer?
- 23Print on both sides of the paper.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28The paper is skewed when it's printed.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 31The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 32Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 33How can I change the printer settings?
- 34The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 35Printouts have a curl or wave.
- 36Black toner marks appear across the page.
- 37What can happen if the wrong paper is used in your machine.
- 38What are the expected yields of the consumables?
- 39What is the printable area per page?
- 40Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43When printing with monochrome laser printer, the print position shifts. (Linux)
- 44I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 45What is the difference between the toner cartridge and the drum unit?
- 46How can I print the pages in reverse page order in Windows?
- 47How do I print a Test page?
- 48What do the LED indications mean?
- 49How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 50How do I clear paper jams?