FAQs & Troubleshooting
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137 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Replace the toner cartridge
- 4Delete print jobs from the print queue.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 7How to identify your Operating System (OS).
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 13Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 14How can I change the printer settings?
- 15What can happen if the wrong paper is used in your machine.
- 16Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 17What are the expected yields of the consumables?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19What driver package format is supported by my Linux distribution?
- 20Large characters are printed incorrectly. (Linux)
- 21Can I use AirPrint with my Brother machine?
- 22Can I print from or scan to Android™ Smartphone?
- 23Change the printer driver settings (Windows/macOS)
- 24The paper is skewed when it's printed.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 27What kind of paper can I use?
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29What is the recommended paper?
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Check the firmware version.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35I am using Windows. When I print a document, the printed page is blank. What should I do?
- 36Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 37The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 38Printouts have wrinkles or creases.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42Uninstall printer drivers (Linux)
- 43"Offline" appears on the Status Monitor.
- 44I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 45When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 46I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49Open the Control Panel (For Windows)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.