FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2What driver package format is supported by my Linux distribution?
- 3Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 4Change the printer driver settings (Windows/macOS)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I print from or scan to Android™ Smartphone?
- 7The printer status is Offline or Paused.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9I am using Windows. When I print a document, the printed page is blank. What should I do?
- 10In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 11Printouts have a curl or wave.
- 12What is the recommended paper?
- 13All print jobs are aborted and nothing is printed. (Linux)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16I am unable to print from a client PC to a printer on a print server. (Linux)
- 17I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 18My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20Print command (LPR) (Linux)
- 21I want to print using CUPS while keeping SELinux enabled. (Linux)
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23How to identify your Operating System (OS).
- 24I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 27The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 28The printer prints unexpectedly or it prints garbage.
- 29Black toner marks appear across the page.
- 30Printouts are faint.
- 31I cannot install the driver when using the Driver Install Tool. (Linux)
- 32Large characters are printed incorrectly. (Linux)
- 33Print command (cupswrapper) (Linux)
- 34I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 35I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 36To install the printer driver easily using a tool. (Linux)
- 37Uninstall printer drivers (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Check the firmware version.
- 40The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 41When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50Where can I get the drivers and utilities that work with Mac OS X 10.6?