FAQs & Troubleshooting
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137 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2Replace the toner cartridge
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Delete print jobs from the print queue.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 7How to identify your Operating System (OS).
- 8I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 11What can happen if the wrong paper is used in your machine.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 14Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16What driver package format is supported by my Linux distribution?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Can I print from or scan to Android™ Smartphone?
- 19The paper is skewed when it's printed.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 21The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 22How can I change the printer settings?
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24What are the expected yields of the consumables?
- 25What is the recommended paper?
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27Large characters are printed incorrectly. (Linux)
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Can I use AirPrint with my Brother machine?
- 32Change the printer driver settings (Windows/macOS)
- 33I am using Windows. When I print a document, the printed page is blank. What should I do?
- 34Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 35The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 36Printouts have wrinkles or creases.
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Uninstall printer drivers (Linux)
- 39Check the firmware version.
- 40"Offline" appears on the Status Monitor.
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45What is the difference between the toner cartridge and the drum unit?
- 46The printer status is Offline or Paused.
- 47When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 48The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 49What kind of paper can I use?
- 50Printouts have a curl or wave.