FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5Cannot print after a Windows 10 update (June 2020)
- 6Can I print from or scan to Android™ Smartphone?
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8What is the printable area per page?
- 9The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 12My Brother machine misfeeds paper.
- 13Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 14What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 15How do I print envelopes from the manual feed slot using WordPerfect® 9, 10 or 11 for Windows®?
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17What are the expected yields of the consumables?
- 18Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 19I cannot print from my computer via USB.
- 20I cannot print from my computer via network. (For Windows)
- 21Replace the drum unit.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24What is the difference between the toner cartridge and the drum unit?
- 25I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 26The printer status is Offline or Paused.
- 27The paper is skewed when it's printed.
- 28When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 29The printer prints unexpectedly or it prints garbage.
- 30The printer does not feed paper from the manual feed slot.
- 31How do I print a Test page?
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33What kind of paper can I use?
- 34I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 35Printouts have a curl or wave.
- 36How can I clean the corona wire of the drum unit?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38Can I buy any MICR toner?
- 39How can I activate/deactivate the Toner Save Mode?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Windows 10 Support Information
- 46What is the Network Shared printing?
- 47I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 48I cannot print from my computer via network. (For Macintosh)
- 49Does NC-2200w work with Windows Vista?
- 50Print a Printer Settings page.