FAQs & Troubleshooting
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132 Results
- 1The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 4The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7What is the printable area per page?
- 8How to identify your Operating System (OS).
- 9Can I print from or scan to Android™ Smartphone?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The paper is skewed when it's printed.
- 13The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 14The printer prints unexpectedly or it prints garbage.
- 15What kind of paper can I use?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18Where do I find the complete User's Guide?
- 19What driver package format is supported by my Linux distribution?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 22How can I install the Web BRAdmin on Windows Server 2003?
- 23After I installed Sun JavaVM, some applications will not work correctly.
- 24White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 25What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 26What do the LED indications mean?
- 27Replace the drum unit.
- 28What is the recommended paper?
- 29Replace the toner cartridge
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot print from my computer via USB.
- 32White lines appear across the page.
- 33Printouts are with gray background.
- 34How do I cancel print jobs using the printer control panel?
- 35The image is ghosted.
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Print command (cupswrapper) (Linux)
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45Delete print jobs from the print queue.
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47What is the difference between the toner cartridge and the drum unit?
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50What is the Network Shared printing?