FAQs & Troubleshooting
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HL-2040
132 Results
1.
The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
2.
How to identify your Operating System (OS).
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
5.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
6.
The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
7.
What kind of paper can I use?
8.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
9.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
10.
What driver package format is supported by my Linux distribution?
11.
I cannot save a file downloaded from the Brother support website (For Windows)
12.
What is the printable area per page?
13.
Where do I find the complete User's Guide?
14.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
15.
Can I print from or scan to Android™ Smartphone?
16.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
17.
The paper is skewed when it's printed.
18.
The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
19.
The printer prints unexpectedly or it prints garbage.
20.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
21.
The printed letters are slanted, positioned incorrectly.
22.
Install the built-in drivers (For Windows 8 and Windows 10)
23.
Replace the drum unit.
24.
I cannot install Brother drivers on Debian 10 or later (Linux)
25.
Cannot print after a Windows 10 update (June 2020)
26.
Paper size settings are unavailable when I print from OpenOffice (Linux)
27.
Delete print jobs from the print queue.
28.
I cannot print from my computer via USB.
29.
Change the printer driver settings (Windows/macOS)
30.
The printer status is Offline or Paused.