FAQs & Troubleshooting
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90 Results
- 1Replace Toner
- 2No Paper
- 3Jam Inside
- 4What do the LED indications mean?
- 5Heater Error or Self-Diagnostic
- 6Drum End Soon
- 7How to identify your Operating System (OS).
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Jam Tray
- 10The Error LED is still on or flashing after I replace the drum unit with a new one.
- 11The printer status is Offline or Paused.
- 12Cover is Open
- 13Service Call
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Drum !
- 17"Offline" appears on the Status Monitor.
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19No Drum
- 20No Toner
- 21Wrong Paper Type
- 22Toner Low
- 23Out of Memory
- 24Replace Drum
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Can I use AirPrint with my Brother machine?
- 27Print Unable or Print Unable XX
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34I cannot view the HTML format manual (web manual).
- 35Open the Control Panel (For Windows)
- 36What is Toner Continue Mode?
- 37Can I print from or scan to Android™ Smartphone?
- 38Cartridge Error
- 39Cooling Down
- 40What is the recommended paper?
- 41I'm having a problem with the print quality.
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 45Check the firmware version.
- 46Delete print jobs from the print queue.
- 47I cannot print from my computer via USB.
- 48Change the printer driver settings (Windows/macOS)
- 49Toner Ended
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?