FAQs & Troubleshooting
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90 Results
- 1Jam Inside
- 2Heater Error or Self-Diagnostic
- 3What do the LED indications mean?
- 4Replace Drum
- 5Replace Toner
- 6How to identify your Operating System (OS).
- 7The Error LED is still on or flashing after I replace the drum unit with a new one.
- 8Jam Tray
- 9"Offline" appears on the Status Monitor.
- 10No Paper
- 11Service Call
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Print Unable or Print Unable XX
- 14The printer status is Offline or Paused.
- 15Cover is Open
- 16Toner Low
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 20Drum !
- 21When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 22Uninstall the drivers. (macOS 13 or greater)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Windows 10 Support Information
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Delete print jobs from the print queue.
- 29Open the Control Panel (For Windows)
- 30No Drum
- 31No Toner
- 32I'm having a problem with the print quality.
- 33Wrong Paper Type
- 34Cooling Down
- 35Turn the Toner Save Mode on or off.
- 36Cannot print after a Windows 10 update (June 2020)
- 37A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 38Open the Status Monitor
- 39I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 42Clean the corona wire of the drum unit.
- 43What driver package format is supported by my Linux distribution?
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 48I cannot view the HTML format manual (web manual).
- 49Windows driver installation does not start automatically.
- 50Can I use AirPrint with my Brother machine?