FAQs & Troubleshooting
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99 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to Embroider on Bag. [Video instructions]
- 3How do I adjust the tension of the upper thread ?
- 4"Transmitting by USB" message appears on the LCD. What does it mean?
- 5How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 6How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 7"Please make sure the PC is connected to the machine via the USB cable to run the Link application." message appears on the LCD. What does it mean?
- 8"Cannot communicate between PC and machine. Please check the USB cable connections to run the Link application." message appears on the LCD. What does it mean?
- 9There are needle cuts or holes in the garment.
- 10"Check upper and bobbin thread." message appears on the LCD. What does it mean?
- 11How to set up the cap frame. [Video instructions]
- 12How to set up the cap frame driver. [Video instructions]
- 13How to Embroider on Cap. [Video instructions]
- 14How do I check the thread tension ?
- 15"This editing function cannot be used when the pattern is out of the red outline. Use this function after moving the pattern." message appears on the LCD. What does it mean?
- 16"OK to separate the combined border pattern?" message appears on the LCD. What does it mean?
- 17How do I attach or remove the embroidery frame ?
- 18Maintenance (Cleaning the thread paths of the upper threads) [ Video ]
- 19"The USB media is write-protected so the data cannot be deleted. Cancel the write-protection before trying to delete the data." message appears on the LCD. What does it mean?
- 20"Needle threader is in threading position." message appears on the LCD. What does it mean?
- 21"Picker error" message appears on the LCD. What does it mean?
- 22How do I thread the machine? (Threading the upper thread)
- 23Nothing happens, even if the LCD display is pressed.
- 24The machine is noisy while embroidering.
- 25"This embroidery card cannot be used. Unusable cards include, cards licensed for sale in other countries, no embroidery pattern, etc." message appears on the LCD. What does it mean?
- 26"The USB media was changed. Do not change the USB media while it is being read." message appears on the LCD. What does it mean?
- 27"OK to revert to previous color changes?" message appears on the LCD. What does it mean?
- 28"No more patterns can be added to this combination." message appears on the LCD. What does it mean?
- 29"A malfunction occurred. Turn the machine off, then on again." message appears on the LCD. What does it mean?
- 30How to assemble the Dedicated Stand. (Optional accessory : PRNSTD) [Video instructions]
- 31Maintenance (Cleaning the bobbin case)
- 32Maintenance (Cleaning around the needle plate)
- 33"Needle bar case home position error." message appears on the LCD. What does it mean?
- 34Why does the upper thread keep breaking?
- 35"Not enough available memory to save the pattern. Delete another pattern?" message appears on the LCD. What does it mean?
- 36"The pattern is too large for the extra large embroidery frame." message appears on the LCD. What does it mean?
- 37"OK to recall and resume previous memory?" message appears on the LCD. What does it mean?
- 38"Impossible to set the start & the end points." message appears on the LCD. What does it mean?
- 39How do I delete short stitches ?
- 40The upper thread does not reach the bobbin thread when embroidering begins.
- 41"This pattern cannot be used since it exceeds the data capacity." message appears on the LCD. What does it mean?
- 42"This file exceeds the data capacity and cannot be used. Use a suitable size file." message appears on the LCD. What does it mean?
- 43Embroidery Data Precautions (About the types of embroidery data that can be used.)
- 44How do I change the needle?
- 45Maintenance (Clean the hook)
- 46"Needle threader error" message appears on the LCD. What does it mean?
- 47"Needle case motor has been locked." message appears on the LCD. What does it mean?
- 48How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 49How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 50How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]