FAQs & Troubleshooting
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63 Results
- 1Paper suitable for scanning
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 4I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 5Duplex scanning cannot be performed.
- 6Change the image settings. (Using DSmobileCapture)
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Driver busy
- 9Uninstall the scanner driver. (Linux)
- 10Install Presto!® BizCard® onto Windows 10.
- 11Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 12Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 13OCR feature does not work.
- 14My scanner gets warm.
- 15The scan speed is too slow.
- 16Operation system return error
- 17Cannot find the scanner (Error Code 2019: Initialization Failed)
- 18I do not have or lost the black and white calibration sheet.
- 19I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 20Can I print from or scan to Android™ Smartphone?
- 21Uninstall the scanner drivers (Mac OS X 10.6 or greater).
- 22Scan using XSane or GIMP (Linux)
- 23Delete a network scanner entry. (Linux)
- 24Uninstall the Button Manager (Windows).
- 25The file size is too large.
- 26I cannot install the scanner drivers.
- 27The scanned image is skewed.
- 28My computer does not recognize the scanner when it is connected via the USB cable.
- 29Calibrate your scanner.
- 30Clean the inside of the machine.
- 31Uninstall the scanner driver (Windows).
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Configure the Scan to Email Feature (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36The scanned documents are put into the incorrect order. (macOS)
- 37Command List of brscan. (Linux)
- 38Important points for specifying the scan area (Linux)
- 39Uninstall Scan-key-tool. (Linux)
- 40Pre-Required Procedures (Linux)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Install PaperPort™ 12SE onto Windows 10.
- 44Windows 10 Support Information
- 45Scan a document longer than 35.6 cm (14 inches).
- 46The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 47Check the firmware version.
- 48I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 49Change the paper settings. (Using DSmobileCapture)
- 50Loading the Carrier Sheet.
