FAQs & Troubleshooting
 |
Popular |
63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the image settings. (Using DSmobileCapture)
- 3Loading the Carrier Sheet.
- 4My scanner gets warm.
- 5Delete a network scanner entry. (Linux)
- 6Calibrate your scanner.
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8Pre-Required Procedures (Linux)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Check the firmware version.
- 11The scan speed is too slow.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Paper suitable for scanning
- 14My scanner is connected but it will not feed my document or do anything else.
- 15Uninstall Scan-key-tool. (Linux)
- 16Scan a document longer than 35.6 cm (14 inches).
- 17The file size is too large.
- 18My scanner does not turn on.
- 19I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 20A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 21Uninstall the scanner drivers (OS X 10.10 or greater).
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Configure the Scan to Email Feature (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Scan using XSane or GIMP (Linux)
- 26The scanned documents are put into the incorrect order. (macOS)
- 27Command List of brscan. (Linux)
- 28Important points for specifying the scan area (Linux)
- 29Uninstall the scanner driver. (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 33Install PaperPort™ 12SE onto Windows 10.
- 34Install Presto!® BizCard® onto Windows 10.
- 35Windows 10 Support Information
- 36I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 37Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 38Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 39Uninstall the Button Manager (Windows).
- 40I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 41Duplex scanning cannot be performed.
- 42Change the paper settings. (Using DSmobileCapture)
- 43I cannot install the scanner drivers.
- 44Bleed-through is seen in the scanned image.
- 45The scanned image is skewed.
- 46OCR feature does not work.
- 47Colors in the scanned image are dark.
- 48The scan quality is poor.
- 49My scanned image is missing.
- 50My computer does not recognize the scanner when it is connected via the USB cable.
