FAQs & Troubleshooting
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63 Results
- 1How to identify your Operating System (OS).
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 5Duplex scanning cannot be performed.
- 6I do not have or lost the black and white calibration sheet.
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8Configure the Scan to Email Feature (Linux)
- 9Install Presto!® BizCard® onto Windows 10.
- 10Uninstall the Button Manager (Windows).
- 11Change the image settings. (Using DSmobileCapture)
- 12My scanner gets warm.
- 13The scan speed is too slow.
- 14Operation system return error
- 15Uninstall the scanner drivers (Mac OS X 10.6 or greater).
- 16Important points for specifying the scan area (Linux)
- 17Uninstall Scan-key-tool. (Linux)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19The file size is too large.
- 20I cannot install the scanner drivers.
- 21Bleed-through is seen in the scanned image.
- 22My computer does not recognize the scanner when it is connected via the USB cable.
- 23My scanner does not turn on.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Scan using XSane or GIMP (Linux)
- 26The scanned documents are put into the incorrect order. (macOS)
- 27Command List of brscan. (Linux)
- 28Delete a network scanner entry. (Linux)
- 29Uninstall the scanner driver. (Linux)
- 30Pre-Required Procedures (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 33Install PaperPort™ 12SE onto Windows 10.
- 34Windows 10 Support Information
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Scan a document longer than 35.6 cm (14 inches).
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 38Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 39Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 40Check the firmware version.
- 41I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 42Change the paper settings. (Using DSmobileCapture)
- 43Loading the Carrier Sheet.
- 44The scanned image is skewed.
- 45OCR feature does not work.
- 46Colors in the scanned image are dark.
- 47The scan quality is poor.
- 48My scanned image is missing.
- 49Cannot find the scanner (Error Code 2019: Initialization Failed)
- 50Driver busy
