FAQs & Troubleshooting
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63 Results
- 51Windows 10 Support Information
- 52Scan a document longer than 35.6 cm (14 inches).
- 53Change the paper settings. (Using DSmobileCapture)
- 54I cannot install the scanner drivers.
- 55Bleed-through is seen in the scanned image.
- 56Colors in the scanned image are dark.
- 57The scan quality is poor.
- 58My scanned image is missing.
- 59My scanner does not turn on.
- 60Calibration failed. Please reboot the machine.
- 61The cover of the manual document feeder is open.
- 62A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 63Uninstall the scanner driver (Windows).