FAQs & Troubleshooting
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56 Results
- 1How to identify your Operating System (OS).
- 2File size of the scanned document.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 6The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 7Can I print from or scan to Android™ Smartphone?
- 8Clean the scanner. (For Macintosh)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I do not have or lost the black and white calibration sheet.
- 11When I calibrate I get a "White-only" calibration message.
- 12My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Install the scanner driver (For Windows)
- 15I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 18Scan a document in Windows 8 and Windows 10.
- 19Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 20Calibrate your scanner. (For Windows)
- 21What paper sizes are available in DSmobileSCAN II?
- 22Where is the battery located?
- 23Is my scanner compatible with Windows?
- 24I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 25My unit has no power.
- 26Uninstall the scanner driver (For Windows)
- 27Install PaperPort™ 12SE onto Windows 10.
- 28I cannot open the scanned document (For Windows).
- 29What scanning modes are available in DSmobileSCAN II?
- 30What is DSmobileSCAN II software?
- 31Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 32What is the purpose of the PageManager 9 program?
- 33What kind of software can I use with my scanner?
- 34When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 35I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 36I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 37Open the Control Panel (For Windows)
- 38I cannot open the scanned document (For Macintosh).
- 39I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 40I can no longer choose the program I want to use to scan a document. (For Windows)
- 41Can I scan a business card?
- 42Is my scanner compatible with Macintosh?
- 43I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 44Change the words in a scanned document.
- 45I have installed the scanner on my Macintosh but I cannot scan.
- 46Clean the scanner. (For Windows )
- 47Open the "Scanners and Cameras" and Properties.
- 48Calibrate your scanner. (For Macintosh)
- 49Turn off the scanner.
- 50Clean the Plastic Feeding Sheet.