FAQs & Troubleshooting
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228 Results
- 1(Video) Load A4/Letter paper
- 2Paper Jam
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4(Video) Connect the cords
- 5No Paper Fed
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 8(Video) Fill the ink tanks
- 9Can I print from or scan to Android™ Smartphone?
- 10(Video) Unpack your Brother machine
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Connect your Brother machine to your mobile device via a wireless router or access point.
- 13What is Brother iPrint&Scan?
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15I cannot print using my Brother machine on a wireless network (Windows)
- 16How to identify your Operating System (OS).
- 17The scanner cover support has come off. (With Video Instructions)
- 18Unable to Print 3X
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20(Video) Load an Envelope
- 21Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 22Load envelopes
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Unable to Print XX
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31"Offline" appears on the Status Monitor.
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33Improve poor print quality.
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35What driver package format is supported by my Linux distribution?
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37(Video) Set up your Brother machine
- 38Load paper in the paper tray
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41I still receive the error message "Paper Jam" after I removed the jammed paper.
- 42How do I know which side up my photo paper should be in the tray?
- 43Where is the USB port on the machine?
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45Delete print jobs from the print queue.
- 46Printing/ Scanning with a mobile device
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48I cannot make borderless prints.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Locate files scanned with ControlCenter2 (For Macintosh)