FAQs & Troubleshooting
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183 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Paper Jam
- 4How to identify your Operating System (OS).
- 5Ink Absorber Full
- 6The scanner cover support has come off. (With Video Instructions)
- 7Install Starter Ink
- 8"Offline" appears on the Status Monitor.
- 9Make a two-sided copy of an ID card.
- 10Ink Low
- 11No Paper Fed
- 12Cover is Open
- 13Cannot Detect
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15What is the recommended paper?
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Cannot Detect Ink Volume
- 18Change the printer driver settings (Windows/macOS)
- 19I'm using Macintosh. What is the PreScan option used for?
- 20Glossy Paper does not feed correctly.
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 24Wrong Ink Color
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Unable to Print 7X
- 27Unable to Print 5X
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print directly onto DVDs or CDs?
- 31Wrong Paper Size
- 32Print using only the black ink cartridge when the Color cartridges have run out.
- 33One or more of my colors are not printing (blank).
- 34Out of Memory
- 35Improve poor print quality.
- 36Replace Ink
- 37Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 38After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 39Make a two-sided copy. (Duplex)
- 40Scan a document from a Windows XP application
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Open the Control Panel (For Windows)
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48Unable to Scan AX
- 49Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 50Unable to Print 3X