FAQs & Troubleshooting
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183 Results
- 1No Paper Fed
- 2Paper Jam
- 3Improve poor print quality.
- 4Cannot Detect
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6"Offline" appears on the Status Monitor.
- 7How to identify your Operating System (OS).
- 8The scanner cover support has come off. (With Video Instructions)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11Can I print from or scan to Android™ Smartphone?
- 12Replace Ink
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14The printer status is Offline or Paused.
- 15Can third party ink be used to refill the ink cartridges?
- 16Ink Absorber Full
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18What driver package format is supported by my Linux distribution?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Make a two-sided copy of an ID card.
- 21Change the printer driver settings (Windows/macOS)
- 22No Ink Cartridge
- 23Ink Low
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25When I print, the pages are smudged with ink.
- 26Out of Memory
- 27I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 28I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Delete print jobs from the print queue.
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Unable to Print 7X
- 33High Temperature
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35How do I know which side up my photo paper should be in the tray?
- 36Is my Brother machine compatible with Windows Vista?
- 37Make a two-sided copy. (Duplex)
- 38Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40I cannot make borderless prints.
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42Large characters are printed incorrectly. (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44Open the Control Panel (For Windows)
- 45Unable to Scan AX
- 46I cannot print from my computer via USB.
- 47Unable to Print XX
- 48When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 49Wrong Paper Size
- 50Where is the USB port on the machine?