FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/dcpj100_all.jpg)
DCP-J100
183 Results
1.
No Paper Fed
2.
Improve poor print quality.
3.
Can I print from or scan to Android™ Smartphone?
4.
"Offline" appears on the Status Monitor.
5.
The scanner cover support has come off. (With Video Instructions)
6.
Print using only the black ink cartridge when the Color cartridges have run out.
7.
No Ink Cartridge
8.
How to identify your Operating System (OS).
9.
Cover is Open
10.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
11.
Make a two-sided copy of an ID card.
12.
Paper Jam
13.
I cannot find some option in the Printing preferences. (For Windows)
14.
Print on both sides of the page? (Manual 2-sided/Duplex Printing)
15.
I cannot save a file downloaded from the Brother support website (For Windows)
16.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
17.
Delete print jobs from the print queue.
18.
Wrong Ink Color
19.
I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
20.
Install Starter Ink
21.
Unable to Print 7X
22.
Locate files scanned with ControlCenter2 (For Macintosh)
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
Cannot Detect
25.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
26.
Install the built-in drivers (For Windows 8 and Windows 10)
27.
Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine
28.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
29.
Firewall port requirements of the Scan Key Tool (Linux)
30.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)