FAQs & Troubleshooting
![]() |
Popular |
267 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8Print on plain paper or bond paper from the Manual feed slot
- 9Adjust color settings by using the custom setting in the printer driver
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13What is Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18Scan and save a document in PDF format (Scan to File)
- 19Printouts have wrinkles.
- 20Protect your Brother machine against unauthorised access over the network
- 21Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 22Can I use AirPrint with my Brother machine?
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 24When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 35The printer status is Offline or Paused.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37No Waste Toner
- 38Printouts (envelope, cardboard) have creases.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Reset the network settings to the factory default (video instructions available)
- 41Delete print jobs from the print queue.
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Belt End Soon
- 46WT Box End Soon
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48Jam Inside
- 49What kind of memory can I use?
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)