FAQs & Troubleshooting
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295 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2One or more of my colors are not printing (blank). What can I do?
- 3How can I print, fax, copy and scan using A3/Ledger size paper?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 10Which E-mail packages are compatible with ControlCenter3?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12The printer status is Offline or Paused.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22How do I load paper in paper tray#2?
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 29What driver package format is supported by my Linux distribution?
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 41Is my Brother machine compatible with Windows Vista?
- 42How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 43I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 44Large characters are printed incorrectly. (Linux)
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Protect your Brother machine against unauthorised access over the network
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?