FAQs & Troubleshooting
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288 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I cannot make borderless prints.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 9When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 10Protect your Brother machine against unauthorised access over the network
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19How do I know which side up my photo paper should be in the tray?
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26"Offline" appears on the Status Monitor.
- 27Delete print jobs from the print queue.
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 30Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Discover the MAC address of the Brother network card
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39Is my Brother machine compatible with Windows Vista?
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41Where is the USB port on the machine?
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47The printer status is Offline or Paused.
- 48I can print but cannot scan via network. (For Mac)
- 49I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 50How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?