FAQs & Troubleshooting
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291 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot print using my Brother machine on a wireless network (Windows)
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6How to identify your Operating System (OS).
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9One or more of my colors are not printing (blank). What can I do?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11I cannot install the printer driver or print in Windows 11.
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17Where can I get FaceFilter Studio and what can I do with this application?
- 18Is my Brother machine compatible with Windows Vista?
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26How do I know which side up my photo paper should be in the tray?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28Scan and save a document in PDF format (Scan to File)
- 29I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 32I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 33When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 34Glossy Paper does not feed correctly. What can I do?
- 35When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 36Paper Jam
- 37Replace Ink
- 38I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 39Configure and use the Scan Key Tool (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 42When I print images, the quality is not good (Linux)
- 43I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45Important points for specifying the scan area (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47Configure scan settings without administrator privileges (Linux)
- 48All print jobs are aborted and nothing is printed. (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50I get a TS error when trying to print on a wireless network.