FAQs & Troubleshooting
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215 Results
- 1Replace Ink
- 2I cannot find some option in the Printing preferences. (For Windows)
- 3Paper Jam
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6The edge of glossy paper is smudged.
- 7How do I know which side up my photo paper should be in the tray?
- 8Scan and save a document in PDF format (Scan to File)
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14The printer status is Offline or Paused.
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I cannot remove red-eye.
- 19I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21Set the date and time
- 22I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28Check the firmware version.
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32Scan a document from a Windows XP application
- 33Glossy Paper does not feed correctly. What can I do?
- 34How do I load envelopes into my machine?
- 35Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 36Configure and use the Scan Key Tool (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 39When I print images, the quality is not good (Linux)
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42Print command (cupswrapper) (Linux)
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44Firewall port requirements of the Scan Key Tool (Linux)
- 45Pre-Required Procedures (Linux)
- 46Install FaceFilter Studio onto Windows 10.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49How to identify your Operating System (OS).
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.