FAQs & Troubleshooting
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88 Results
- 1Document Jam
- 2What is Brother iPrint&Scan?
- 3Configuring frequently-used scan settings on your computer.
- 4"Multifeed detection" or "Multifeed Detection Error"
- 5The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Duplex (two-sided) scan
- 10The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Reset the Scheduled maintenance counter
- 13The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 14Can not scan a long document.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16How to identify your Operating System (OS).
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Load Documents
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Scan Unable
- 21Install PaperPort™ 12SE / 14SE (Windows)
- 22Clean the scanner
- 23Your Scanner Cannot Be Detected on the Network During Installation
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25Paper suitable for scanning
- 26Replace Pick up roller
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Discover the MAC address of the Brother network card.
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 32Unusable Device
- 33When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 34Update the Driver or Firmware for your Brother machine
- 35I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 36Open the Control Panel (For Windows)
- 37What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 38A gray line or margin appears on the side of the scanned document.
- 39Scan error due to length, reduce length
- 40Enable the Brother machine's network interface.
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44Install BRAdmin Professional 3
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 47Enable or disable the Brother machine's USB interface.
- 48Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 49Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 50Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)