FAQs & Troubleshooting
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91 Results
- 1Can not scan a long document.
- 2Document Jam
- 3"Multifeed detection" or "Multifeed Detection Error"
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5My Brother machine is unresponsive.
- 6Unusable Device
- 7(Video) Update the Driver or Firmware for your Brother machine
- 8Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 9Reset the Scheduled maintenance counter
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11What is Brother iPrint&Scan?
- 12The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 13Can I print from or scan to Android™ Smartphone?
- 14Your Scanner Cannot Be Detected on the Network During Installation
- 15The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 16Configuring frequently-used scan settings on your computer.
- 17Duplex (two-sided) scan
- 18The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 19The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21Replace Pick up roller
- 22How to identify your Operating System (OS).
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Scan error due to length, reduce length
- 25Changing scan settings in ControlCenter.
- 26When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 27I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 28What do the LED indications mean?
- 29The scanning speed is slow when scanning from my machine. (Windows)
- 30"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 33Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 34I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 35Load Documents
- 36Scan and save a document in PDF format for Windows (Scan to File)
- 37The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 38I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 39Update the Driver or Firmware for your Brother machine
- 40Your Brother Machine Cannot Scan over the Network
- 41Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 42The scan result of thick documents is enlarged or its bottom part is cut off.
- 43Open the Control Panel (For Windows)
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Scan and save documents to the Android™ mobile devices using my Brother machine.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 48What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49Scan a document in Windows 8 and Windows 10.
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?