FAQs & Troubleshooting
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- 1The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 2Update the Driver or Firmware for your Brother machine
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4What is Brother iPrint&Scan?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6The scanning speed is slow when scanning from my machine. (Windows)
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Configuring frequently-used scan settings on your computer.
- 9Document Jam
- 10How to identify your Operating System (OS).
- 11(Video) Update the Driver or Firmware for your Brother machine
- 12When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 13"Multifeed detection" or "Multifeed Detection Error"
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Unusable Device
- 16Reset the Scheduled maintenance counter
- 17Changing scan settings in ControlCenter.
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20Can not scan a long document.
- 21Your Scanner Cannot Be Detected on the Network During Installation
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24Replace Pick up roller
- 25On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 26Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28Clean the scanner
- 29Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 30"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Paper suitable for scanning
- 34Duplex (two-sided) scan
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36What is the default password for my Brother machine?
- 37I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 38Check the firmware version.
- 39How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 40Clean the roller
- 41"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43My Brother machine is unresponsive.
- 44Install PaperPort™ 12SE / 14SE (Windows)
- 45The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 46Load Documents
- 47Replace Reverse Roller
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49Check your machine's IP Address or Node Name
- 50The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)