FAQs & Troubleshooting
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88 Results
- 1Document Jam
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4Replace Pick up roller
- 5"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 6The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 7Configuring frequently-used scan settings on your computer.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9"Multifeed detection" or "Multifeed Detection Error"
- 10Replace Reverse Roller
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 13How to identify your Operating System (OS).
- 14Update the Driver or Firmware for your Brother machine
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Can not scan a long document.
- 17Duplex (two-sided) scan
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 20Your Scanner Cannot Be Detected on the Network During Installation
- 21What is Brother iPrint&Scan?
- 22The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 23Changing scan settings in ControlCenter.
- 24Discover the MAC address of the Brother network card.
- 25Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 26Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 29Install BRAdmin Professional 3
- 30I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 31If You Want to Check that Your Network Devices are Working Correctly
- 32Reset the Scheduled maintenance counter
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Can I print from or scan to Android™ Smartphone?
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 40What do the LED indications mean?
- 41Where can I download Brother iPrint&Scan application for Mac?
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 44What is the default password for my Brother machine?
- 45Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 46Card Jam
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Paper suitable for scanning
- 49On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 50Scan Unable