FAQs & Troubleshooting
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88 Results
1.
Document Jam
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
4.
Replace Pick up roller
5.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
6.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
7.
Configuring frequently-used scan settings on your computer.
8.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
9.
"Multifeed detection" or "Multifeed Detection Error"
10.
Replace Reverse Roller
11.
I cannot save a file downloaded from the Brother support website (For Windows)
12.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
13.
How to identify your Operating System (OS).
14.
Update the Driver or Firmware for your Brother machine
15.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
16.
Can not scan a long document.
17.
Duplex (two-sided) scan
18.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
19.
I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
20.
Your Scanner Cannot Be Detected on the Network During Installation
21.
What is Brother iPrint&Scan?
22.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
23.
Changing scan settings in ControlCenter.
24.
Discover the MAC address of the Brother network card.
25.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
26.
Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
27.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
28.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
29.
Install BRAdmin Professional 3
30.
I cannot install the Brother printer driver (macOS 10.15 or earlier)