FAQs & Troubleshooting
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101 Results
- 1Plastic Card Jam
- 2Replace Parts
- 3Document Jam
- 4What is Brother iPrint&Scan?
- 5My Brother machine doesn't feed a card for scanning.
- 6TWAIN or WIA errors appear when starting to scan. (Windows)
- 7OCR does not work.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9TWAIN errors appear when starting to scan. (Macintosh)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11How to identify your Operating System (OS).
- 12USB Hub Not Supported (Scan to USB) or Other Error
- 13What driver package format is supported by my Linux distribution?
- 14Changing scan settings in ControlCenter.
- 15USB Access Error
- 16USB Flash Drive is Full (Scan to USB)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Other Error (Other Error)
- 19A plastic card error occurs.
- 20The document was not fed.
- 21Can not scan a long document.
- 22Replace Roller
- 23Replace Pad
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28Cover is Open
- 29Open the Control Panel (For Windows)
- 30Reset the network settings to the factory default.
- 31"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 32Windows 10 Support Information
- 33Configuring frequently-used scan settings on your computer.
- 34Colors in the scanned image are dark.
- 35The scan speed is too slow.
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37I cannot start ControlCenter.
- 38Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 39What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40Unusable Device (Other Error)
- 41Install PaperPort™ 12SE onto Windows 10.
- 42The machine pauses for about 3 seconds between each page when scanning.
- 43Unable to Scan XX
- 44Clean the scanner
- 45What do the LED indications mean?
- 46Uninstall Scan-key-tool. (Linux)
- 47Load Documents
- 48Cannot save the settings in Remote Setup or Web Based Management.
- 49Sending Error (Scan to FTP)
- 50The scan quality is poor.