FAQs & Troubleshooting
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119 Results
- 1Printing from an Android™ device
- 2How do I connect my printer via Wi-Fi®?
- 3Printing from a Windows PC or Mac
- 4The latest printer driver was successfully installed, but the driver did not update correctly.
- 5How to charge the rechargeable Li-ion battery
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7Installing the software
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 10I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 12The side margins are incorrect.
- 13Installing a CA certificate
- 14The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18How do I transfer label templates with P-touch Transfer Express?
- 19How do I clean the platen roller?
- 20This printer is not detected when establishing a Wi-Fi® connection.
- 21How to install the rechargeable Li-ion battery (optional)
- 22How to connect to an AC power outlet (optional)
- 23The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 24I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 25How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 26Using the Printer Setting Tool (for Mac)
- 27What is the JPEG printing and how can I use it?
- 28How do I transfer templates to the printer?
- 29The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 30(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 31When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 32I cannot connect my printer to a Windows 11 computer via USB.
- 33I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 34Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 35How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 36How to open the Devices and Printers window
- 37How do I disable broadcasting the printer to AirPrint-compatible devices?
- 38Using the Device Settings (for Windows)
- 39How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 40How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 41I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 45The paper is jammed in the printer.
- 46How to insert paper
- 47How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 48The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 49How do I turn the printer off?
- 50How do I print from a computer or mobile device?