FAQs & Troubleshooting
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104 Results
- 1P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 2P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4How do I transfer templates to the printer?
- 5Using the Communication Settings (for Windows)
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7Where can I find my Brother printer's serial number?
- 8The latest printer driver was successfully installed, but the driver did not update correctly.
- 9How to open the Devices and Printers window
- 10Using the Printer Setting Tool (for Mac)
- 11Installing the software
- 12The print quality is poor, and the image is too light or dark.
- 13I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 14I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 15Using the Printer Setting Tool (for Windows)
- 16I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 17How do I clean the platen roller?
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 20The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 21Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 22(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 23How to connect to a DC power outlet (optional)
- 24How do I transfer label templates with P-touch Transfer Express?
- 25How to insert paper
- 26Printing is not possible. (USB connection)
- 27Printing from a Windows PC or Mac
- 28Getting ready to use your printer.
- 29The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 30My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 31How to install Brother software on a computer not connected to the Internet
- 32Using the Device Settings (for Windows)
- 33What is the JPEG printing and how can I use it?
- 34How do I switch to and use the mass storage mode?
- 35Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 36What do the indicator lights mean?
- 37How do I connect the printer to my computer using a USB cable?
- 38How to delete the registry information and files related to the printer driver
- 39How to identify your Operating System (OS) for Windows or Mac
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41The side margins are incorrect.
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44How to install the rechargeable Li-ion battery (optional)
- 45Pages don't print. What should I do?
- 46The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 47I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 48How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 50When printing from an application, the application's "Collate" setting does not work correctly.