FAQs & Troubleshooting
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348 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Change the printer driver settings (Windows/macOS)
- 8Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 9Load paper in the paper tray
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11I am asked to enter a password when starting the Remote Setup application. What is the password?
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Pre-Required Procedures (Linux)
- 15One or more of my colors are not printing (blank). What can I do?
- 16Replace Ink
- 17How do I load envelopes into my machine?
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 21Scan a document into ScanSoft™ PaperPort™ 11SE
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23When I make a copy the image or text is cut off. What can I do?
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28I cannot make borderless prints.
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 31Delete numbers stored in my Brother machine's Caller ID History.
- 32How many times will my Brother machine automatically redial a number?
- 33How do I know which side up my photo paper should be in the tray?
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37Forward a fax to another fax machine when my machine has a mechanical problem.
- 38The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 43Open the Control Panel (For Windows)
- 44I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 45The ink cartridges run out very quickly. Is there any reason for that?
- 46How do I clear the message "Unable to..." or "... Unable" ?
- 47I cannot send a fax using PC-FAX (Windows 10)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49Uninstall printer drivers (Linux)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)