FAQs & Troubleshooting
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338 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Scan and save a document in PDF format (Scan to File)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Stop my Brother machine from automatically redialing a number.
- 10Replace Ink
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14What driver package format is supported by my Linux distribution?
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 18Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 19I cannot remove red-eye.
- 20Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 21Scan from the Brother iPrint&Scan application using Windows Phone.
- 22The edge of glossy paper is smudged.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24Can I use voice mail on the same line as my Brother machine?
- 25One or more of my colors are not printing (blank). What can I do?
- 26Paper Jam
- 27Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 28I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29How do I load envelopes into my machine?
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33Do I need a telephone line to send and receive faxes with my Brother machine?
- 34Can third party ink be used to refill the ink cartridges?
- 35How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 36Why doesn't the machine answer when receiving a call?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 44The printer status is Offline or Paused.
- 45Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 46When I print, the pages are smudged with ink. What should I do?
- 47How do I know which Receive Mode to select?
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.