FAQs & Troubleshooting
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228 Results
- 1Paper Jam
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A4/Letter paper
- 4Unable to Print 3X
- 5Can I print from or scan to Android™ Smartphone?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Refill Ink
- 8Delete print jobs from the print queue.
- 9(Video) Connect the cords
- 10How to identify your Operating System (OS).
- 11(Video) Load an Envelope
- 12No Paper Fed
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15(Video) Fill the ink tanks
- 16"Offline" appears on the Status Monitor.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Unable to Print XX
- 21Improve poor print quality.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29The printer status is Offline or Paused.
- 30Ink Low
- 31Is my Brother machine compatible with Windows Vista?
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33Ink Box Full / InkBox Full
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 39I'm using Macintosh. What is the PreScan option used for?
- 40What driver package format is supported by my Linux distribution?
- 41Load paper in the paper tray
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43I can print but cannot scan via network. (For Windows)
- 44Print using only the black ink tank when the Color tanks have run out.
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 47Protect your Brother machine against unauthorised access over the network
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Printing/ Scanning with a mobile device
- 50What is Brother iPrint&Scan?