FAQs & Troubleshooting
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183 Results
- 1Paper Jam
- 2No Paper Fed
- 3Cover is Open
- 4How to identify your Operating System (OS).
- 5"Offline" appears on the Status Monitor.
- 6The printer status is Offline or Paused.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 9Unable to Scan AX
- 10Unable to Print 3X
- 11Low Temperature
- 12Replace Ink
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Unable to Print XX
- 15No Ink Cartridge
- 16Improve poor print quality.
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18The scanner cover support has come off. (With Video Instructions)
- 19Load paper in the paper tray
- 20After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 21Make a two-sided copy of an ID card.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Cannot Detect Ink Volume
- 24Ink Absorber Full
- 25Cannot Detect
- 26Scan a document from a Windows XP application
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30Install Starter Ink
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Unable to Print 5X
- 33Can I print from or scan to Android™ Smartphone?
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36When I print, the pages are smudged with ink.
- 37Out of Memory
- 38Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 39Make a two-sided copy. (Duplex)
- 40In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 45Scan a document using Brother iPrint&Scan. (macOS only)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49Delete print jobs from the print queue.
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)