FAQs & Troubleshooting
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201 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Curled or wavy
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Curled
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7I cannot start ControlCenter4.
- 8The printer status is Offline or Paused.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Curled (video instructions available)
- 11Turn the Toner Save mode on or off
- 12Open the Status Monitor
- 13I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 15Change the printer driver settings (Windows/macOS)
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Clean the paper pick-up roller (video instructions available)
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21JAM INSIDE
- 22JAM TRAY 1
- 23Wrinkles or creases
- 24Replace Toner
- 25Page skewed
- 26When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29How to identify your Operating System (OS).
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31NO TONER
- 32No Paper
- 33Cover is Open
- 34Clean the drum unit
- 35Envelope creases
- 36Black toner marks across the page
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38Faint
- 39Open the Control Panel (For Windows)
- 40Scan and save a document in PDF format for Macintosh (Scan to File)
- 41How can I clear the "Scanner Locked" error message?
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43When printing with monochrome laser printer, the print position shifts. (Linux)
- 44I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 45Install PaperPort™ 12SE onto Windows 10.
- 46Check the firmware version.
- 47Delete print jobs from the print queue.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Can I use AirPrint with my Brother machine?
- 50What is Toner Continue Mode?