FAQs & Troubleshooting
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201 Results
- 1Curled
- 2Turn the Toner Save mode on or off
- 3Page skewed
- 4Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5Poor fixing
- 6Out of Memory
- 7JAM INSIDE
- 8I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 9Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Jam Rear
- 14REPLACE DRUM
- 15Replace Toner
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Check Connection
- 18How to identify your Operating System (OS).
- 19Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 20TONER ENDED
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22Can I check the remaining life of my Brother machine's drum?
- 23Pre-Required Procedures (Linux)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27What is Toner Continue Mode?
- 28I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31NO TONER
- 32No Paper
- 33What kind of paper can I use?
- 34Wrinkles or creases
- 35Print on envelopes, labels, or thick paper from the manual feed slot.
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 37What is the difference between the toner cartridge and the drum unit?
- 38Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 39Can I buy any MICR toner?
- 40Delete print jobs from the print queue.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42I cannot start ControlCenter4.
- 43Locate files scanned with ControlCenter2 (For Macintosh)
- 44Print Unable
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46Drum Stop
- 47Clean the paper pick-up roller.
- 48When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 49Curled (video instructions available)
- 50Scan a document in Windows 8 and Windows 10.