FAQs & Troubleshooting
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295 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2What is Brother iPrint&Scan?
- 3One or more of my colors are not printing (blank). What can I do?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6How can I print, fax, copy and scan using A3/Ledger size paper?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 13Load paper in the paper tray
- 14Protect your Brother machine against unauthorised access over the network
- 15Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18How do I load paper in paper tray#2?
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22How to identify your Operating System (OS).
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31All print jobs are aborted and nothing is printed. (Linux)
- 32The LCD displays an error code (number). What does it mean?
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Change the printer driver settings (Windows/macOS)
- 40The printer status is Offline or Paused.
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 43When I print, the pages are smudged with ink. What should I do?
- 44Is there any way to reduce Ink consumption when printing from my computer?
- 45Replace Ink
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49Uninstall printer drivers (Linux)
- 50What type(s) of connections can I use with my Brother machine and a wireless network?