FAQs & Troubleshooting
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90 Results
- 1When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 2Printing from an Android™ device
- 3Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 4How to charge the rechargeable Li-ion battery
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 7Installing the CUPS wrapper/LPR printer driver (Linux®)
- 8I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10What Android™ mobile application can I use?
- 11Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 12How to identify your Operating System (OS) for Windows or Mac
- 13Printing is not possible. (USB connection)
- 14Where can I download the latest P-touch Editor for Mac?
- 15The printer does not turn on, so I cannot print.
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18How to install Brother software on a computer not connected to the Internet
- 19How to open the Devices and Printers window
- 20How do I connect the printer and my mobile device via Bluetooth®?
- 21This printer is not detected when establishing a Bluetooth® connection.
- 22How do I uninstall the printer driver?
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25How do I create and transfer templates? (for Mac)
- 26I cannot connect my printer to a Windows 11 computer via USB.
- 27Where can I find my Brother printer's serial number?
- 28This printer is not detected when establishing a Wi-Fi® connection.
- 29What iOS mobile application can I use?
- 30How do I connect the printer to my computer via Wi-Fi®?
- 31How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 36The print quality is poor, and the image is too light or dark.
- 37(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 38How to set up the printer
- 39A security warning appears when accessing Web Based Management via HTTPS.
- 40Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 41I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43Uninstalling the printer driver (Linux®)
- 44Installing a CA certificate
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47How do I connect my computer to the printer using the Wireless Direct mode?
- 48When printing from an application, the application's "Collate" setting does not work correctly.
- 49The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 50I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.