FAQs & Troubleshooting
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89 Results
- 1When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 6This printer is not detected when establishing a Wi-Fi® connection.
- 7Printing is not possible. (USB connection)
- 8I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot connect my printer to a Windows 11 computer via USB.
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12How do I uninstall the printer driver?
- 13What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 14What Android™ mobile application can I use?
- 15The print quality is poor, and the image is too light or dark.
- 16The printer does not turn on, so I cannot print.
- 17The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 18How to delete the registry information and files related to the printer driver
- 19When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 20This printer is not detected when establishing a Bluetooth® connection.
- 21How do I connect the printer to my computer via Wi-Fi®?
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 24The paper is jammed in the printer.
- 25Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 26Installing a CA certificate
- 27How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 29What is the JPEG printing and how can I use it?
- 30How to identify your Operating System (OS) for Windows or Mac
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32Where can I find my Brother printer's serial number?
- 33Printing from an Android™ device
- 34How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 35The side margins are incorrect.
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 38(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 39I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 40Uninstalling the printer driver (Linux®)
- 41How to install Brother software on a computer not connected to the Internet
- 42How do I connect my computer to the printer using the Wireless Direct mode?
- 43How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 44How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 45How do I clean the platen roller?
- 46How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 47How can I connect the printer to my mobile device via Wi-Fi®?
- 48How can I create a table and join cells? (P-touch Editor 5.x for Windows)
- 49How do I create and transfer templates? (for Mac)
- 50I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)