FAQs & Troubleshooting
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82 Results
- 1What iOS mobile application can I use?
- 2How to charge the rechargeable Li-ion battery
- 3I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Where can I find my Brother printer's serial number?
- 5The side margins are incorrect.
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7This printer is not detected when establishing a Bluetooth® connection.
- 8How do I clean the platen roller?
- 9I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 10Printing from an Android™ device
- 11How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13How do I transfer label templates with P-touch Transfer Express?
- 14How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 15The print quality is poor, and the image is too light or dark.
- 16Where can I download the latest P-touch Editor for Mac?
- 17The printer does not turn on, so I cannot print.
- 18Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 21Installing a CA certificate
- 22How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 23How to open the Devices and Printers window
- 24The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 25How do I connect the printer and my mobile device via Bluetooth®?
- 26What is the JPEG printing and how can I use it?
- 27The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 28The paper is jammed in the printer.
- 29How to insert paper
- 30How to delete the registry information and files related to the printer driver
- 31How to identify your Operating System (OS) for Windows or Mac
- 32How do I create and transfer templates? (for Mac)
- 33I cannot connect my printer to a Windows 11 computer via USB.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 37How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 40Printing is not possible. (USB connection)
- 41Installing the CUPS wrapper/LPR printer driver (Linux®)
- 42Uninstalling the printer driver (Linux®)
- 43How to install Brother software on a computer not connected to the Internet
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46When printing from an application, the application's "Collate" setting does not work correctly.
- 47I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 48How to identify the printer's firmware version
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)