FAQs & Troubleshooting
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115 Results
- 1I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 2How do I transfer templates to the printer?
- 3My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 4Installing the software
- 5How do I turn the printer off?
- 6How do I switch to and use the mass storage mode?
- 7P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 10This printer is not detected when establishing a Bluetooth® connection.
- 11The latest printer driver was successfully installed, but the driver did not update correctly.
- 12I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 13I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 14What Android™ mobile application can I use?
- 15I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 16How to connect to an AC power outlet (optional)
- 17How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 18The print quality is poor, and the image is too light or dark.
- 19How to identify your Operating System (OS) for Windows or Mac
- 20When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 21Printing is not possible. (USB connection)
- 22Printing from a Windows PC or Mac
- 23Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 24I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 25I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 26I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 27How to open the Devices and Printers window
- 28Using the Printer Setting Tool (for Mac)
- 29Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 30Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32The side margins are incorrect.
- 33Which Bluetooth® profiles does the printer support?
- 34Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 35How do I transfer label templates with P-touch Transfer Express?
- 36Pages don't print. What should I do?
- 37How to install Brother software on a computer not connected to the Internet
- 38When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 41How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 42How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 43What is the JPEG printing and how can I use it?
- 44I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 45The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 46How do I clean the platen roller?
- 47Paper does not move through the printer even though the motor is running.
- 48How to delete the registry information and files related to the printer driver
- 49How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 50How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
