FAQs & Troubleshooting
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125 Results
- 1Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 2Printing from a Windows PC or Mac
- 3My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 4Printing from an Android™ device
- 5Installing the software
- 6How do I turn the printer off?
- 7Where can I find my Brother printer's serial number?
- 8What Android™ mobile application can I use?
- 9P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 10I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 11Using the Printer Setting Tool (for Windows)
- 12What is the JPEG printing and how can I use it?
- 13Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 14How do I uninstall the printer driver?
- 15How to connect to a DC power outlet (optional)
- 16How to connect to an AC power outlet (optional)
- 17How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 18How do I clean the platen roller?
- 19The paper is jammed in the printer.
- 20Printing is not possible. (USB connection)
- 21I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 22I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 23I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 24This printer is not detected when establishing a Bluetooth® connection.
- 25How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 27Can I directly operate my printer from a self-developed application software and print a label?
- 28How to delete the registry information and files related to the printer driver
- 29I cannot install the printer driver or print in Windows 11.
- 30How to charge the rechargeable Li-ion battery
- 31(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 32How to open the Devices and Printers window
- 33How do I connect the printer and my mobile device via Bluetooth®?
- 34Using the Communication Settings (for Windows)
- 35Using the Printer Setting Tool (for Mac)
- 36How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 37The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 38How do I switch to and use the mass storage mode?
- 39How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 40How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 41How to insert paper
- 42How to identify your Operating System (OS) for Windows or Mac
- 43What is the Label List? (P-touch Editor 5.x for Windows)
- 44The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 45Can I print out the printer settings?
- 46The paper moves through the printer, but nothing appears on the paper.
- 47How do I print from a computer or mobile device?
- 48I connected multiple printers of the same model to one computer but can only print from one of them.
- 49What do the indicator lights mean?
- 50How do I print vertical text? (P-touch Editor 5.x for Windows)
