FAQs & Troubleshooting
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116 Results
- 1How do I turn the printer off?
- 2I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 3Printing from a Windows PC or Mac
- 4What kinds of software are available for this printer?
- 5The latest printer driver was successfully installed, but the driver did not update correctly.
- 6How to install the rechargeable Li-ion battery (optional)
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 9I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 11I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 12Which Bluetooth® profiles does the printer support?
- 13How to charge the rechargeable Li-ion battery
- 14How to connect to an AC power outlet (optional)
- 15What is the Label List? (P-touch Editor 5.x for Windows)
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 18I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 19How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21How do I transfer label templates with P-touch Transfer Express?
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 24What Android™ mobile application can I use?
- 25How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 26How do I transfer templates to the printer?
- 27How to connect to a DC power outlet (optional)
- 28Printing is not possible. (USB connection)
- 29How to install Brother software on a computer not connected to the Internet
- 30How to open the Devices and Printers window
- 31What is the JPEG printing and how can I use it?
- 32How do I switch to and use the mass storage mode?
- 33The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35Where can I find my Brother printer's serial number?
- 36P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40How do I connect the printer and my mobile device via Bluetooth®?
- 41How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 42How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 43I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 44The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 45When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 46The side margins are incorrect.
- 47I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 48The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 49What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 50How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)