FAQs & Troubleshooting
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116 Results
- 1How do I turn the printer off?
- 2What Android™ mobile application can I use?
- 3Using the Printer Setting Tool (for Mac)
- 4Printing from an Android™ device
- 5My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 6Printing from a Windows PC or Mac
- 7Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 8How do I transfer label templates with P-touch Transfer Express?
- 9How to install the rechargeable Li-ion battery (optional)
- 10How to identify your Operating System (OS) for Windows or Mac
- 11How to install Brother software on a computer not connected to the Internet
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13The latest printer driver was successfully installed, but the driver did not update correctly.
- 14When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 18Uninstalling the printer drivers (Linux®)
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20How do I connect the printer and my mobile device via Bluetooth®?
- 21This printer is not detected when establishing a Bluetooth® connection.
- 22How to identify the printer's firmware version
- 23How do I transfer templates to the printer?
- 24The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 25I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 26How do I uninstall the printer driver?
- 27How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 28Paper does not move through the printer even though the motor is running.
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 31When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 32I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34Which Bluetooth® profiles does the printer support?
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How to charge the rechargeable Li-ion battery
- 37The print quality is poor, and the image is too light or dark.
- 38I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 39I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 40Some of the print options in OpenOffice do not work. (Linux®)
- 41When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 42How to open the Devices and Printers window
- 43When printing from an application, the application's "Collate" setting does not work correctly.
- 44The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 45When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 46Using the Printer Setting Tool (for Windows)
- 47Using the Device Settings (for Windows)
- 48How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 49How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 50The paper moves through the printer, but nothing appears on the paper.