FAQs & Troubleshooting
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121 Results
- 1How do I turn the printer off?
- 2How do I transfer templates to the printer?
- 3How to install the rechargeable Li-ion battery (optional)
- 4I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7Printing from a Windows PC or Mac
- 8Installing the software
- 9Which Bluetooth® profiles does the printer support?
- 10What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 11I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 12How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 13Where can I find my Brother printer's serial number?
- 14Printing from an Android™ device
- 15How to charge the rechargeable Li-ion battery
- 16What kinds of software are available for this printer?
- 17Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 18P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 19My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 20When printing from an application, the application's "Collate" setting does not work correctly.
- 21How do I transfer label templates with P-touch Transfer Express?
- 22I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 23How do I uninstall the printer driver?
- 24Paper does not move through the printer even though the motor is running.
- 25I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 26When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28What Android™ mobile application can I use?
- 29The side margins are incorrect.
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 32How to connect to an AC power outlet (optional)
- 33How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 34My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 35I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 36When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 37(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 39This printer is not detected when establishing a Bluetooth® connection.
- 40Using the Printer Setting Tool (for Mac)
- 41Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 42How to insert paper
- 43How to delete the registry information and files related to the printer driver
- 44What is the Label List? (P-touch Editor 5.x for Windows)
- 45Error messages do not appear when using the USB connection of my printer.
- 46I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 49The latest printer driver was successfully installed, but the driver did not update correctly.
- 50How to open the Devices and Printers window