FAQs & Troubleshooting
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151 Results
- 1Paper is Jammed Inside the Machine
- 2I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Use Universal Print (Windows)
- 5Wrong Toner Cartridge
- 6How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 8Paper is Jammed in the Back of the Machine
- 9The downloaded driver's name is different from my machine's name. (Linux)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Unusable Device
- 12The color of your printouts is not what you expected
- 13Print the Network Configuration Report
- 14Reduce Toner Consumption
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Adjust color settings by using the custom setting in the printer driver (Windows only)
- 18Document Jam
- 19Paper is Jammed in the 2-sided Tray
- 20Replace the Drum Unit
- 21Replace the Toner Cartridge
- 22Ghosting images
- 23Vertical colored streaks or bands appear on the page
- 24What is the default password for my Brother machine?
- 25I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 26When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 27I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 28Change the brscan5 scan settings using XSane (Linux)
- 29When I print images, the quality is not good (Linux)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I installed scan-key-tool, but it does not work. (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Enable the Brother machine's network interface.
- 34Delete print jobs from the print queue.
- 35Change the printer driver settings (Windows)
- 36I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 38Clean the Drum Unit
- 39Out of Memory/Print Data Full
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Install the optional lower tray
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43Can I send a print job to multiple machine email addresses using Email Print?
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45Important points for specifying the scan area (Linux)
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47What is the difference between the toner cartridge and the drum unit?
- 48Important points you need to confirm before configuring your Brother machine for a wireless network.
- 49I cannot scan via network.
- 50Why doesn't my Brother machine have a dial tone?