FAQs & Troubleshooting
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289 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 4Document Jam
- 5White streaks or bands down the page
- 6I keep getting the error message "Authenticate Err (Authentication error)".
- 7Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 8Replace WT Box
- 9Reset the Network Settings to the Factory Settings
- 10Add your Brother machine with AirPrint (macOS)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Adjust color settings by using the custom setting in the printer driver
- 14Replace Drum
- 15Locate files scanned with ControlCenter2 (For Macintosh)
- 16The color of your printouts is not what you expected
- 17Curled or wavy
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Replace Fuser
- 20Ghost
- 21Configure and use PC-FAX (CUPS) (Linux)
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Set the Brother machine to prevent public access to certain features
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Color misregistration
- 28Wrinkle
- 29Replace Toner
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31Configure and use the Scan to Network feature (For Windows)
- 32Registration or Registration failed.
- 33Print both sides of paper or a booklet automatically
- 34Scan a document from a Windows XP application
- 35Toner scatter or toner stain
- 36Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 37Colors are light or faint on the whole page
- 38Important points for specifying the scan area (Linux)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40What is Storage PC Print Data using Active Directory®? (Windows)
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42Open the Control Panel (For Windows)
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44Select Receive mode.
- 45Set up my Brother machine to forward the received faxes to another location.
- 46Install the optional lower tray
- 47Print on envelopes, labels or thick paper from the MP Tray
- 48I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)